The Pains of Being Caught in Recalls
If there is one thing any customer would hate, it is being caught in the middle of recalls due to some defects in the manufacturing of certain products such as baby crib. Last month, I had posted an article about cribs that were recalled due to potential entrapment and strangulation hazards for kids and to this day, the recall is in process. The problem is the crib buyers are encountering a lot of discomfort, something that they should not be experiencing.
Some reason out as to where they can put their babies. We all know that it has been widely announced to refrain sleeping with kids since it may lead to Sudden Infant Death Syndrome (SIDS). That is practically the reason why they were advised to place kids in cribs. But with this recall on hand, where do they place kids?
Maybe the adults can sleep on the floor for the meantime. Now that is a discomfort they do not deserve. And if you happen to be one of them, it makes you wonder if you would even consider endorsing their other line of products.
The recall notice directed owners of the cribs to the Jardine Web site, which spells out details on getting a voucher for a replacement crib. Many parents who wrote us were surprised to see that they had to dismantle the crib and follow a multi-step process to get the voucher. Here’s what they’re directed to do after they request a recall kit:
Remove mattress support hardware and identification label using the kit’s instructions and Allen key that is provided.
Place the bolts, mattress support plates, identification label and signed acknowledgment form in the prepaid shipping envelope provided.
Send the envelope to Jardine via UPS.
(Source) Consumer Reports
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